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RESUME

MY PROFESSIONAL EXPERIENCE

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Oct 2021 to Present

USER EXPERIENCE PRODUCT MANAGER
ACCENTURE FEDERAL SERVICES

I oversee the User Experience Team, including planning and scheduling, asset delivery, reviewing deliverables, and group collaboration sessions.

  • Coordinate multiple product timelines and manage competing priorities, including participating in Agile Program Increment Planning sessions

  • Interface with customers, developers, and end users to design user experiences that balance user needs with mission/business goals and technological capabilities

  • Conduct heuristic evaluations, user testing, user interviews, and other methods of gathering feedback to refine user experiences and interface designs

  • Create comprehensive design systems, including pattern management and UI consistency

May 2021 to Oct 2021

SENIOR USER EXPERIENCE DESIGNER
HumanIT

I was part of the team establishing the User Experience Practice within HumanIT.

July 2018 to May 2021

LEAD USER EXPERIENCE DESIGNER 
JACOBS

I led a team of UX designers across five development teams. We worked on one of the largest internal enterprise applications, focusing on field office users. Our objective was to provide solutions for the end-users while working with leadership and organizational goals.

  • Created cohesive UX practices for the team, presenting a consistent approach while educating the larger team on UX best practices.

  • Oversaw all UX projects to provide guidance and insight to each designer, ensuring consistency in design and user experience between projects and development teams.

  • Evaluated existing large-scale enterprise applications for usability, including workflows, user experience consistency, and user interface components.

  • Worked directly with end-users, program managers, and implementation teams to identify problem areas and potential improvements, current and prospective workflows, requirements, and functionality within the application.

March 2016 to July 2018

LEAD USER EXPERIENCE/USER INTERFACE DESIGNER 
NOVETTA SOLUTIONS

I was the lead UX designer working with three designers, ensuring their training remained up-to-date regarding UX best practices. Together and individually, we performed educational outreach to government clients, PMs, and development teams. 

  • Provided guidance, feedback, and direction to other designers and UX professionals. 

  • Conducted usability analysis on various enterprise-level systems in order to provide comprehensive recommendations for improving usability.

  • Created visual assets to guide government clients, management, and development stakeholders to determine requirements, features, and functionality for projects & programs. 

  • Delivered detailed annotations and requirements that supplemented visual assets to management and development stakeholders for implementation. 

  • Worked with a cross-discipline team to provide feedback, guidance, and discussion topics with a focus on user experience and design.

December 2012 to February 2016

USER EXPERIENCE DESIGNER & DEVELOPER 

SITEWORX

I was both a User Experience Designer and Front-End Developer and worked to bring both processes into alignment.

  • Worked with large government & private sector clients to improve the usability of their outward-facing applications.

  • Acted as point-person at the forefront of an initiative to make processes more efficient and lean by bringing front-end development and user experience architects together.

  • Worked with the clients and stakeholders to gather and analyze requirements. 

  • Created low fidelity and high fidelity wireframes and designed rapid-prototyped websites.

  • Implemented design and front-end functionality through HTML, CSS, SCSS, and jQuery. 

  • Worked with a customized version of Pattern Lab, which allows for easy reuse of patterns that build upon each other to create websites with a cohesive look and feel throughout all components & pages.

August 2011 to December 2012

USER EXPERIENCE SPECIALIST

WHEREOWARE

​User experience specialist, front-end developer, and account manager

  • Evaluated our enterprise content management system to increase usability for developers and clients.

  • Changed the Management Team workflow to a suitable wireframing and requirements tool in order to improve efficiency. 

  • Trained other Account and Project Managers to use the tool. 

  • Assisted in consolidating requirements and wireframes into one master requirements document for use by Project Managers, Designers, and Developers.

  • Translated Photoshop files into websites using HTML, CSS, SCSS, and JavaScript. 

  • Liaised with clients to help gather and define requirements for their websites.

  • Created comprehensive training documentation & provided content management training for clients.

September 2007 to August 2011

USER EXPERIENCE AND INTERFACE DESIGNER

ASSOCIATION OF AMERICAN MEDICAL COLLEGES

  • Conducted initial usability analysis for enterprise-level systems to inform redesigns.

  • Translated business partners’ ideas into functional requirements.

  • Created wireframes and mockups for new and redesigned web applications. 

  • Contributed creative and technical ideas as a team member in the cross-disciplined User Experience group.

  • Provided design, style guide, and layout consultations for various web applications.

  • Assisted in the development of web applications through HTML, CSS, and JavaScript.

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