MY PROFESSIONAL EXPERIENCE
A 20-year fascination with the micro-details of user behavior and the development of high-performing teams has defined my career in User Experience. I am dedicated to the continued growth of my professional journey, leveraging my expertise to drive community impact while staying aligned with my values.
MY RESUME
Oct 2021 to Present
USER EXPERIENCE PRODUCT MANAGER
ACCENTURE FEDERAL SERVICES
User-centered design leader with over 15 years of experience architecting scalable design systems and leading cross-functional teams for complex enterprise applications. Proven track record of bridging the gap between high-level business goals and technical implementation to drive user adoption and operational efficiency in high-stakes environments.
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Coordinate multiple product timelines and manage competing priorities, including participating in Agile Program Increment (PI) Planning sessions to deliver projects on time
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Spearheaded cross-functional design initiatives by aligning stakeholder requirements with technical constraints, ensuring 100% of UX deliverables met both mission-critical goals and usability standards
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Optimized interface designs by synthesizing qualitative and quantitative data from heuristic evaluations and user interviews, resulting in significantly improved user task completions
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Engineered a centralized, scalable design system and pattern library, ensuring 100% UI consistency across the platform and reducing design-to-development handoff time by 30%
July 2018 to May 2021
LEAD USER EXPERIENCE DESIGNER
JACOBS
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Maximized team output by directing four designers across five concurrent development teams, delivering high-stakes solutions for a massive internal enterprise ecosystem
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Reduced user cognitive load and increased task accuracy by implementing rigorous design reviews that ensured functional consistency across disparate functionality
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Future-proofed the design process by creating cohesive UX practices and educating the broader organization on UX maturity and best practices
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Streamlined complex workflows for field office users by translating organizational goals into intuitive, friction-free interface designs
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Drove data-driven refinements by auditing large-scale application architectures to identify and eliminate usability bottlenecks
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Shortened the requirement-to-design loop through direct user engagement and collaboration with program managers to validate prospective workflows
March 2016 to July 2018
LEAD USER EXPERIENCE/USER INTERFACE DESIGNER
NOVETTA SOLUTIONS
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Up-skilled the design organization by providing strategic direction and mentorship, ensuring the team utilized industry-leading UI/UX methodologies
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Reduced development rework by delivering detailed technical annotations and requirements that provided engineering teams with an unambiguous blueprint for implementation
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Championed a user-centric culture through educational outreach to stakeholders and engineering teams, increasing buy-in for design-led initiatives
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Modernized legacy enterprise systems by conducting comprehensive usability analyses to inform product feature prioritization and redesigns
December 2012 to February 2016
USER EXPERIENCE DESIGNER & DEVELOPER
SITEWORX
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Reduced time-to-market by acting as a dual-role expert in UX architecture and front-end engineering, optimizing the design-to-development handoff
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Engineered a scalable Design System using Pattern Lab, enabling the rapid reuse of components to ensure 100% visual consistency across global applications
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Validated product concepts early by building high-fidelity rapid prototypes
August 2011 to December 2012
USER EXPERIENCE SPECIALIST
WHEREOWARE
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Drove operational efficiency by auditing the internal enterprise CMS and implementing modern wireframing tools that optimized the management team’s workflow
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Standardized project documentation by consolidating disparate requirements into a single " source of truth" for designers and developers
September 2007 to August 2011
USER EXPERIENCE AND INTERFACE DESIGNER
ASSOCIATION OF AMERICAN MEDICAL COLLEGES
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Informed high-impact redesigns of enterprise systems by conducting usability analyses that identified core user friction points and redesign opportunities
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Synthesized business partner goals into functional mockups, ensuring new applications met strategic objectives while adhering to unified style guides
MY LEADERSHIP STYLE
Collaboration | Growth | Standards | Organization
Collaboration
My first focus is to bring the team together and learn to work collaboratively. Meeting at least once a week to do collaborative design work is a great way to get everyone to communicate openly, learn to critique, and learn to accept changes from the team. Not only does it make everyone's designs better, but it also naturally creates a more consistent asset creation.
Growth
I make it my priority to ensure the growth of each person on my team. Each person has done self-assessments of their UX skills to help identify where they need more experience and where they are strong. We pair more experienced team members with less experienced members to mentor and guide them through the project.
I do regular check-ins with each person to talk about progress, where they need more guidance, and if there are additional resources they need in order to continue their growth.
Standards
In leading my teams, I set up standards in team work and design. Through reviews, collaboration, and internal workshops, we set standards for our deliverables and team work. Internal workshops are lead by each member of the team to take their strength and teach other members. This allows us to knowledge share as well as standardize our process and assets.
One of our largest efforts has been to create a centralized style guide. Having a sharable library allows us to create deliverables that are consistent. It also allows us to have better discussions on standardization about the total product.
Organization
One of the strongest aspects of our teamwork is through it's organization. The setup of our weekly meetings, Sprint Retro & Planning, and Jira boards ensure we're setup for success.
With our Sprint Retro & Planning, we're able to rally as a team, have excellent discussions, and make a solid plan for the upcoming sprint. It also ensures we're in sync with our Business Analysts and development teams.